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Senior Manager, Client Services - On-Site at Client (Chicago)

Breakthrough is seeking a Senior Manager, Client Services that will be based on-site at a client (Fortune 500 food & beverage company) in Chicago, IL. This person will be responsible for identifying savings and improvement opportunities within the client’s supply chain and transportation network including change management, enrolling leadership, and motivating team members to drive measurable results. This role will require the individual to be proactive in identifying, analyzing, and providing solutions to supply chain initiatives. The initiatives will be geared toward identifying and achieving competitive advantages for the client focusing on fuel consumption and transportation network efficiencies. This person will also be a program and/or project manager in some instances and will be a member of a cross functional team.

Responsibilities Include:

  • Identification of opportunities to extend solutions with client, generate savings in transportation, and improve business processes in the supply chain
  • Understanding of client’s systems and the interaction of these key systems with transportation execution
  • Leading client projects and prioritizing based on value and immediacy to client
  • Understanding client resource utilization to identify operational and performance improvement opportunities
  • Measurement of key performance indicators for implemented projects
  • Alignment with client’s finance team to ensure all savings are accounted for
  • Utilization of benchmarks to help client identify where opportunities are within their supply chain
  • Key liaison on behalf of client to the Breakthrough team – leveraging expertise and resources from Breakthrough into their organization
  • Communication of value through benchmarking capabilities including understanding client’s needs, Breakthrough information capabilities, and how these intersect
  • Interaction with client’s employees as a team member, building and fostering client communication and relationships for long lasting results

Core Competencies:

  • Strong communication skills
  • Analytical and problem-solving capabilities
  • Independence and ability to take initiative
  • Catalyst for change - influencer but not executor of operations
  • Understanding of various strategic business levers and implications
  • Program and project management skills with strong attention to detail
  •  “We’ll figure it out” mentality
  • Ideation to leading change – strategy to tactics
  • Ability to enroll leadership and lead change within the organization
  • Ability to sense and work within the client’s culture
  • High level of fluidity with work environment changes and prioritization of projects
  • Ability to appropriately influence the customer through in-depth knowledge while remaining humble
  • Computer skills – Proficient in Microsoft, solid mastery of Excel, along with ability to learn customer’s ERP system(s)

Starting Date and Commitment:

  • Training in Green Bay, WI and Chicago for 8 weeks then transition into client’s downtown office in Chicago, IL in late April/May 2019
  • Desired commitment of 2 years in Chicago, contingent upon client continuing the role

Desired Experience:

  • Bachelor’s degree or higher in relevant area of study
  • Preferably 3 to 5 years of work experience in transportation, supply chain or related field with customer focus and business acumen
  • Transportation knowledge and experience is preferred but not required

ABOUT BREAKTHROUGH: Breakthrough is the expert in managing the energy and information that fuels the movement of goods globally. We use our patented technology and industry knowledge to create transportation energy and supply chain management strategies for the world's leading shippers. We remove the waste associated with distorted supply chain practices and reveal data-driven insights to give our clients a competitive advantage in their supply chains.




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