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Client Account Manager

The Client Account Manager is responsible for all activities associated with providing superior service to Breakthrough clients on a daily basis. A Client Account Manager must demonstrate strong analytical and critical thinking skills along with the ability to build relationships with external clients and internal teammates.

Responsibilities Include:

  • Deliver distinguished service to Breakthrough clients through timely and accurate operational reporting.
  • Enable flawless client transactions by ensuring 100% error resolution on a day-to-day basis.
  • Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email and phone communication.
  • Build new relationships and deepen current relationships with current client base.
  • Perform continual updates to company intranet detailing critical client information and metrics.
  • Provide Strategic Account Managers with necessary data as input to solutions design and client roadmaps.
  • Partner with Strategic Account Managers on account planning in accordance with client events/initiatives.
  • Plan and coordinate necessary resources to ensure successful implementation of new clients and/or new client initiatives.
  • Advance existing client relationships by promoting service offerings and deepening client engagement.
  • Learn transportation and energy industry best practices and benchmarking metrics.
  • Travel to client sites to discuss business opportunities and share industry best practices.

Required Experience:

  • Bachelor’s degree
  • 3+ years of proven account management or other relevant professional experience
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Quick and resourceful, team-player, flexible, accurate and strong analytical skills
  • Ability to anticipate clients’ needs and match them with Breakthrough solutions
  • Ability to present and influence credibly and effectively
  • Supply Chain knowledge preferred, though not required
  • Availability to travel as needed
  • Proficiency in Microsoft Office Suite

ABOUT BREAKTHROUGH: Breakthrough is the expert in managing the energy and information that fuels the movement of goods globally. We use our patented technology and industry knowledge to create transportation energy and supply chain management strategies for the world's leading shippers. We remove the waste associated with distorted supply chain practices and reveal data-driven insights to give our clients a competitive advantage in their supply chains.




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