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Desktop Support Administrator

Breakthrough is seeking a Desktop Support Administrator that will be based in Green Bay, WI, USA. The Desktop Support Administrator will be part of the Operations & End-User Services team and is responsible for maintaining a secure, stable client infrastructure.  The responsibilities will focus on Desktop Administration but may be asked to support additional areas, for example server administration or office support.

Responsibilities Include:

  • Installs, configures, maintains and upgrades all PC and Mac hardware, software and peripheral equipment.
  • Strong level understanding of Windows 7/10 and Mac OS X operating systems.
  • Develop and improve Enterprise-level methods and procedures for existing deployment system of Windows and Mac OS X clients including patch management.
  • Inventory and asset management of computer hardware/software
  • A strong, working understanding of the following technologies is required:
  • Provisioning and troubleshooting of AD accounts and security groups
  • Provisioning and troubleshooting of O365 email accounts
  • DNS, directory services (AD/LDAP)
  • File services
  • VPN service
  • Inventory management
  • Microsoft Office 365 (Mac and PC platforms)
  • Intermediate network troubleshooting
  • Previous experience and high comfort level with ‘face-to-face’ Executive support
  • Performs/supports complex installations and maintenance for end-users.
  • Provides PC and Mac support for both onsite and remote users.
  • Produces and maintains existing knowledge base and support documentation.
  • Troubleshoots and resolves problems via in person, telephone and/or email in a timely and accurate manner.
  • Maintains user account information including security and network access according to systems standards and company policy.
  • Develops, maintains and/or delivers related workstation training to end-users.

Desired Skills and Experience:

  • Technical school graduate or bachelor’s degree in Computer Science, MIS or related field of study.
  • Minimum 2 years previous Desktop Support (or system administration) experience in IT.
  • Previous experience should include supporting a Microsoft Windows environment, as well as MAC Support.
  • Excellent written and verbal communications skills, with the ability to effectively communicate at multiple levels within the organization.
  • Strong organizational skills, with the ability to prioritize and multi-task appropriately within a fast-paced changing environment.
  • Demonstrated ability to work independently as well as within teams.
  • Proven track record of taking initiative and delivering results.

ABOUT BREAKTHROUGH: Breakthrough is the expert in managing the energy and information that fuels the movement of goods globally. We use our patented technology and industry knowledge to create transportation energy and supply chain management strategies for the world's leading shippers. We remove the waste associated with distorted supply chain practices and reveal data-driven insights to give our clients a competitive advantage in their supply chains.




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